These Terms and Conditions govern the use of the services provided by Yeti Hikes Pvt. Ltd.

Yeti Hikes Pvt. Ltd. (“Yeti Hikes,” “the Company,” “we,” “us,” or “our”) is a company incorporated and registered under the prevailing laws of Nepal with Company Registration Number 341607/081/082, with its operations based in Kathmandu, Nepal.

These Terms and Conditions constitute an agreement between Yeti Hikes Pvt. Ltd. and the person making a booking, purchasing a service, or participating in a trip arranged by the Company (“Client,” “you,” or “your”).

By accessing our website, submitting an enquiry, making a booking, making a payment, or participating in any trip or service arranged by Yeti Hikes, you confirm that you have read, understood, and agreed to these Terms and Conditions.

These Terms and Conditions apply to all trekking, tours, expeditions, adventure activities, transportation, accommodation, domestic flights, helicopter services, permits, equipment rentals, and other travel-related services arranged or provided by Yeti Hikes.

1. Booking and Acceptance

A booking may be made through the Yeti Hikes website, email, WhatsApp, telephone, social media, or other authorized communication channels.

A booking becomes confirmed when:

The Client has accepted the applicable itinerary and price;
The required booking information has been provided;
The required advance payment or deposit has been successfully received; and
Yeti Hikes has confirmed the booking.

Submitting an enquiry or booking request does not guarantee availability until the Company provides confirmation.

By confirming a booking, the Client agrees to comply with these Terms and Conditions, the applicable Booking, Payment, Cancellation & Refund Policy, and any specific conditions included in the Client’s quotation or booking confirmation.

2. Accuracy of Client Informatio

The Client must provide accurate and complete information required for the successful operation of the trip.

This may include:

Full name;
Passport details;
Nationality;
Date of birth;
Contact details;
Emergency contact information;
Travel dates;
Flight information;
Dietary requirements;
Accommodation requirements; and
Other information required for permits or travel arrangements.

Yeti Hikes shall not be responsible for problems arising from incorrect, incomplete, or outdated information provided by the Client.

3. Trip Prices and Services

The price of each trip is based on the itinerary and services specified in the quotation or booking confirmation.

Depending on the package, services may include:

Accommodation;
Meals;
Trekking permits;
National park and conservation permits;
TIMS or applicable permits;
Licensed or appropriately qualified guides;
Porters;
Transportation;
Domestic flights;
Airport transfers;
Hotel accommodation;
Equipment;
Sightseeing; and
Other services expressly stated as included.

Services not specifically stated as included are excluded from the package price and shall be paid for separately by the Client.

4. Payments

Payments must be made according to the payment schedule communicated by Yeti Hikes.

The Company may accept payment through:

Online payment gateway;
Credit or debit cards;
International cards where supported;
Bank transfer; or
Other payment methods approved by Yeti Hikes.

Online payments may be processed through GETPAY using Yeti Hikes’ merchant/payment facility associated with NMB Bank.

A 4% online payment/service charge may apply to eligible payments made through the online payment gateway.

The payment charge is separate from the cost of the travel services.

For detailed payment, cancellation, and refund provisions, Clients should refer to the Yeti Hikes Booking, Payment, Cancellation & Refund Policy.

5. Government Fees and Price Change

Government authorities, airlines, hotels, transportation providers, permit offices, and other suppliers may change their fees or charges.

Changes may include:

Permit fees;
Government taxes;
Aviation charges;
Fuel costs;
Accommodation rates;
Transportation costs; and
Other mandatory supplier charges.

Where such increases occur after a booking has been made and cannot reasonably be absorbed within the original price, the additional cost may be payable by the Client.

6. Itinerary and Trip Changes

Yeti Hikes makes reasonable efforts to operate trips according to the confirmed itinerary.

However, trekking and adventure travel may be affected by circumstances beyond the Company’s control.

The Company reserves the right to modify, reroute, postpone, shorten, extend, or otherwise alter an itinerary when reasonably necessary due to:

Weather;
Trail conditions;
Altitude;
Natural disasters;
Flight disruptions;
Road conditions;
Government restrictions;
Safety concerns;
Health emergencies;
Political or civil disturbances;
Local conditions; or
Other unforeseen circumstances.

Where reasonably possible, Yeti Hikes will provide an appropriate alternative arrangement.

Any additional cost resulting from a Client-requested itinerary change may be payable by the Client.

7. Weather and Mountain Conditions

Mountain conditions can change rapidly and may affect trekking routes, transportation, accommodation, flights, and other travel arrangements.

The Client acknowledges that trekking in the Himalayas involves inherent risks associated with:

High altitude;
Extreme weather;
Snow;
Ice;
Landslides;
Avalanches;
Rockfall;
Uneven terrain;
Remote locations;
Limited medical facilities; and
Other natural hazards.

The Company does not guarantee specific weather conditions, flight schedules, trail conditions, or access to any particular location.

8. Safety Instructions

Clients must take seriously and follow reasonable instructions given by:

Trek leaders;
Guides;
Sherpas;
Local authorities;
Medical professionals; and
Other authorized personnel.

Safety instructions may relate to weather, altitude, trail conditions, transportation, health, or other risks.

Where necessary for safety, the trek leader or authorized Yeti Hikes representative may decide to:

Change the route;
Delay the itinerary;
Stop an activity;
Require a Client to descend;
Arrange alternative transportation;
Modify the itinerary; or
Terminate participation in a particular activity.

Safety-related decisions made by the trek leader or authorized Yeti Hikes representative shall be final where necessary to protect the Client or other participants.

Yeti Hikes shall not be responsible for consequences resulting from a Client’s deliberate refusal to follow reasonable safety instructions.

9. Health and Fitness

Clients are responsible for determining whether they are physically and medically fit to participate in their selected trip.

Certain trips may involve strenuous physical activity and high-altitude trekking.

Clients should obtain appropriate medical and travel advice before participating in demanding trekking or adventure activities.

The Client should inform Yeti Hikes of relevant health, dietary, or other requirements that may reasonably affect the safe operation of the trip.

10. Altitude Sickness and Medical Emergencies

Altitude sickness and other health conditions can occur during high-altitude trekking.

If a Client becomes ill or injured, Yeti Hikes and its representatives may assist in arranging:

Descent;
Medical assistance;
Transportation;
Emergency evacuation;
Helicopter rescue; or
Other appropriate assistance.

The availability and timing of emergency services may depend on weather, location, aircraft availability, government authorization, and other circumstances.

The Client is responsible for medical, rescue, evacuation, accommodation, transportation, and other emergency costs unless such costs are covered by another responsible party or insurance provider.

11. Travel Insurance

Clients are strongly advised to obtain comprehensive travel insurance before participating in any Yeti Hikes trip.

Insurance should ideally cover:

Medical treatment;
Emergency evacuation;
Helicopter rescue;
High-altitude trekking;
Trip cancellation;
Trip interruption;
Flight delays;
Lost baggage; and
Personal belongings.

Yeti Hikes does not provide travel insurance unless expressly stated in writing.

The Company is not responsible for costs that should reasonably be covered by the Client’s insurance policy.

12. Permits and Government Regulations

Yeti Hikes may arrange permits required for the Client’s trip where such services are included in the booking.

These may include:

Trekking permits;
TIMS;
National park permits;
Conservation area permits; and
Other applicable government documentation.

Permit requirements and fees may change according to government regulations.

Clients must comply with all applicable laws, regulations, permit conditions, conservation rules, immigration requirements, and instructions issued by Nepalese authorities.

13. Guides, Porters and Staff

Yeti Hikes may provide guides, porters, drivers, and other personnel according to the requirements of the booked trip.

Clients are expected to treat all guides, porters, drivers, hotel staff, and other personnel respectfully.

Yeti Hikes does not tolerate:

Abusive behavior;
Threatening behavior;
Harassment;
Discrimination;
Violence; or
Unlawful conduct.

The Company may terminate a Client’s participation where the Client’s behavior creates a serious safety risk or materially disrupts the trip.

In such circumstances, the Client may be responsible for resulting costs and may not be entitled to a refund.

14. Accommodation

Accommodation will be provided according to the category stated in the confirmed itinerary.

In remote trekking areas, accommodation may be provided in locally operated teahouses, lodges, guesthouses, or similar establishments.

Facilities may vary considerably from those available in cities or international-standard hotels.

If the specified accommodation becomes unavailable, Yeti Hikes may arrange a reasonably suitable alternative.

15. Transportation, Flights and Helicopters

Domestic flights, helicopter services, road transportation, and other transportation arrangements are subject to the conditions of the relevant operator.

Flights and transportation may be delayed or cancelled due to:

Weather;
Visibility;
Technical problems;
Operational restrictions;
Aircraft availability;
Road conditions;
Government restrictions; or
Other circumstances beyond the Company’s control.

Yeti Hikes will make reasonable efforts to arrange alternatives where possible.

Additional costs resulting from delays, cancellations, or changes may be payable by the Client where they are not covered by the relevant service provider or insurance.

16. Personal Belongings

Clients are responsible for their passports, money, luggage, electronic devices, trekking equipment, and other personal belongings.

Yeti Hikes is not responsible for loss, theft, or damage to personal belongings unless directly caused by proven negligence of the Company.

Clients are advised to keep valuable items secure and maintain appropriate travel insurance.

17. Client Responsibilities

The Client agrees to:

Provide accurate information;
Maintain valid travel documents;
Obtain the required visa;
Obtain appropriate travel insurance;
Follow reasonable safety instructions;
Follow Nepalese laws and regulations;
Respect local culture and communities;
Respect the environment and wildlife;
Pay applicable charges on time;
Take reasonable care of Company or third-party property; and
Behave responsibly toward guides, porters, staff, and other travelers.

18. Environmental and Cultural Responsibility

Yeti Hikes promotes responsible and sustainable tourism.

Clients are expected to:

Avoid littering;
Respect local communities;
Respect religious and cultural traditions;
Avoid damaging natural or historical sites;
Follow conservation regulations;
Avoid unnecessary pollution; and
Respect wildlife and protected areas.

Clients must comply with environmental and conservation rules applicable to the destination.

19. Cancellation and Refunds

Cancellation and refund matters are governed by the separate Yeti Hikes Booking, Payment, Cancellation & Refund Policy, which forms part of these Terms and Conditions.

The general cancellation schedule is:

Cancellation Before Trip Start	General Refund
45 days or more	85%
44–30 days	70%
29–15 days	50%
14–7 days	30%
Less than 7 days	0%

Certain government, permit, flight, accommodation, transportation, supplier, administrative, and payment-processing costs may be non-refundable.

Generally, no refund is provided for a Client who voluntarily drops out of a trip after the trip has started, and no refund is provided for unused services such as accommodation, transportation, meals, sightseeing, permits, or other itinerary components.

The detailed cancellation provisions in the Booking, Payment, Cancellation & Refund Policy apply.

20. Force Majeure

Yeti Hikes shall not be liable for failure, delay, cancellation, or modification of services caused by circumstances beyond the Company’s reasonable control.

Such circumstances may include:

Earthquakes;
Floods;
Landslides;
Avalanches;
Extreme weather;
Pandemics;
Epidemics;
War;
Terrorism;
Civil unrest;
Strikes;
Government restrictions;
Road closures;
Flight disruptions;
Political events;
Natural disasters; or
Other force majeure events.

The Company will make reasonable efforts to assist Clients and arrange alternatives where practical.

21. Third-Party Service Providers

Certain services may be provided by independent third parties, including:

Airlines;
Helicopter operators;
Hotels;
Teahouses;
Transportation companies;
Restaurants;
Payment providers;
Equipment suppliers; and
Other local service providers.

These services are subject to the terms, conditions, operational procedures, and limitations of the respective providers.

Yeti Hikes is not responsible for independent acts or omissions of third-party providers except to the extent required by applicable law.

22. Limitation of Liability

Yeti Hikes will exercise reasonable care in arranging and providing the services described in the confirmed booking.

However, the Company shall not be responsible for losses, delays, injuries, additional expenses, inconvenience, or other consequences caused by:

Circumstances beyond the Company’s reasonable control;
Acts or omissions of independent third-party providers;
Weather or natural events;
Government restrictions;
Transportation disruptions;
Client negligence;
Client failure to follow safety instructions;
Inaccurate information provided by the Client; or
Other circumstances for which the Company is not legally responsible.

Nothing in these Terms and Conditions excludes or limits liability that cannot legally be excluded or limited under applicable Nepalese law.

23. Privacy and Personal Information

Yeti Hikes may collect and process personal information necessary to provide its services.

This may include passport details, contact information, emergency contacts, booking information, payment-related information, and information required for permits and travel arrangements.

Personal information may be shared with relevant service providers, government authorities, airlines, accommodation providers, payment providers, or other parties where reasonably necessary to provide the booked services or comply with legal requirements.

For further information, please refer to the Yeti Hikes Privacy Policy.

24. Cookies

The Yeti Hikes website may use cookies and similar technologies for:

Website functionality;
Security;
Analytics;
Preferences;
Booking functionality;
Performance monitoring; and
Marketing where applicable.

For further information, please refer to the Yeti Hikes Cookie Policy.

25. Photography and Media

During trips, Yeti Hikes, its guides, staff, or authorized photographers may take photographs or videos for operational, documentation, promotional, or marketing purposes.

Such material may be used on:

The Yeti Hikes website;
Social media;
Brochures;
Advertisements;
Promotional campaigns; and
Other Company marketing channels.

Clients who do not wish to appear in promotional material should notify Yeti Hikes in writing before or during the trip.

26. Intellectual Property

Unless otherwise stated, the content published on the Yeti Hikes website, including:

Logos;
Branding;
Text;
Photographs;
Graphics;
Videos;
Website design;
Itineraries; and
Other original materials

is owned by or licensed to Yeti Hikes Pvt. Ltd.

Such content may not be copied, reproduced, modified, distributed, republished, or commercially used without prior written permission from Yeti Hikes, except where permitted by applicable law.

27. Website Use

Clients and website visitors agree not to use the Yeti Hikes website for unlawful purposes.

Users must not knowingly:

Attempt unauthorized access;
Introduce malicious software;
Interfere with website operation;
Attempt to obtain unauthorized information;
Scrape or reproduce protected website content for commercial purposes; or
Use the website in a manner that violates applicable law.

Yeti Hikes reserves the right to restrict or terminate access where misuse or unauthorized activity is detected.

28. Complaints

If a Client has a complaint regarding a service, the Client should notify the guide, trek leader, or Yeti Hikes representative as soon as reasonably possible.

This gives the Company an opportunity to investigate and resolve the issue while the trip is in progress.

If the issue cannot be resolved during the trip, the Client should submit the complaint to Yeti Hikes in writing within a reasonable period after completion of the trip.

29. Dispute Resolution

Yeti Hikes and the Client agree to make reasonable efforts to resolve disputes through communication and good-faith negotiation.

Where a dispute cannot be resolved mutually, it may be referred to the competent authorities or courts in accordance with the laws of Nepal.

30. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of Nepal.

Any dispute that cannot be resolved through mutual agreement shall be subject to the jurisdiction of the competent courts and authorities of Nepal.

31. Amendments to Terms and Conditions

Yeti Hikes Pvt. Ltd. reserves the right to amend these Terms and Conditions when reasonably necessary to reflect:

Changes in law;
Government regulations;
Travel requirements;
Supplier conditions;
Payment arrangements;
Company procedures; or
Changes to the services offered.

The Terms and Conditions applicable to a confirmed booking will generally be the version accepted by the Client at the time of booking, subject to mandatory changes required by law or government regulation.

32. Severability

If any provision of these Terms and Conditions is determined to be invalid, unlawful, or unenforceable by a competent authority, that provision shall be interpreted or modified to the extent necessary to make it enforceable where legally possible.

The remaining provisions shall continue to remain in full force and effect.

33. Entire Agreement

These Terms and Conditions, together with the Client’s confirmed quotation, itinerary, Booking, Payment, Cancellation & Refund Policy, Privacy Policy, and any other written terms expressly incorporated into the booking, constitute the agreement between Yeti Hikes and the Client regarding the applicable services.

Where a specific written term in the confirmed booking conflicts with a general provision of these Terms and Conditions, the specific written term applicable to that booking may prevail.

34. Acceptance of Terms

By accessing the Yeti Hikes website, submitting an enquiry, making a booking, making a payment, or participating in a trip arranged by Yeti Hikes Pvt. Ltd., the Client confirms that they have:

Read these Terms and Conditions;
Understood the applicable provisions;
Accepted the Company’s booking and payment requirements;
Accepted the cancellation and refund provisions;
Acknowledged the inherent risks associated with trekking and adventure travel; and
Agreed to comply with these Terms and Conditions.

Contact Information

Yeti Hikes Pvt. Ltd.
Company Registration No.: 341607/081/082
Kathmandu, Nepal

Email: info@yetihikes.com
Phone/WhatsApp: +977-9851316676
Website: https://yetihikes.com/

Yeti Hikes Pvt. Ltd. reserves the right to update these Terms and Conditions as necessary in accordance with applicable laws, regulations, and business requirements.

Yeti Hikes Pvt. Ltd. (“Yeti Hikes,” “the Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of our customers, website visitors, and users of our services.

Yeti Hikes Pvt. Ltd. is a company registered under the prevailing laws of Nepal with Company Registration Number 341607/081/082 and operates from Kathmandu, Nepal.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, contact us, make a booking, purchase our services, or otherwise interact with Yeti Hikes.

By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with Yeti Hikes, we may collect the following types of information.

1.1 Personal Information

When you make an enquiry, reservation, booking, or purchase, we may collect information such as:

Full name
Date of birth
Nationality
Gender, where required for travel arrangements
Passport number and passport details
Passport copy or other identification documents
Email address
Telephone or WhatsApp number
Billing and correspondence address
Emergency contact information
Travel dates
Trekking or tour preferences
Accommodation preferences
Dietary requirements
Flight and transportation information
Information required for trekking permits and other government documentation

We only request information that is reasonably necessary for providing or arranging the requested services.

1.2 Payment Information

When you make a payment, payment information may be processed by our selected payment gateway, bank, payment processor, or other authorized payment service provider.

Depending on the payment method, we may receive information such as:

Payment status
Transaction reference
Amount paid
Currency
Date and time of transaction
Payment method
Limited transaction-related information

Yeti Hikes generally does not store complete credit card, debit card, or banking credentials on its own servers unless specifically required and lawfully permitted.

Payment information may be processed directly by third-party payment providers according to their respective privacy policies and security practices.

1.3 Information Automatically Collected

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Website pages visited
Date and time of access
Referring website
Approximate location derived from technical information
Website interaction and usage information

This information may be used for website security, analytics, troubleshooting, performance monitoring, and improving our services.

1.4 Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality and user experience.

Cookies may be used for purposes such as:

Remembering user preferences
Maintaining booking or enquiry functionality
Website analytics
Understanding how visitors use our website
Improving website performance
Security and fraud prevention
Marketing and advertising, where applicable

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.

2. How We Use Your Information

Yeti Hikes may use your personal information for legitimate business and service-related purposes, including:

Processing enquiries and bookings
Confirming and managing your trip
Arranging trekking and tour permits
Processing TIMS, conservation area, national park, or other required permits
Arranging domestic flights and transportation
Booking hotels, teahouses, lodges, and other accommodation
Arranging guides, porters, and other travel services
Processing payments and maintaining financial records
Communicating with you regarding your booking
Providing customer support
Contacting emergency contacts when reasonably necessary
Assisting with emergency or rescue arrangements
Complying with applicable laws and government requirements
Preventing fraud, abuse, and unauthorized activity
Improving our website, products, and services
Conducting internal business and operational analysis
Sending promotional communications where permitted
Responding to reviews, feedback, or other communications
Protecting the security and integrity of our website and systems

We will not use your personal information for purposes that are materially incompatible with the purposes described in this Privacy Policy unless we have a lawful basis to do so or obtain your consent where required.

3. Sharing Your Information

Yeti Hikes may share necessary personal information with trusted third parties where doing so is required to provide the services you have requested.

These parties may include:

Trekking permit and government authorities
Immigration or other relevant authorities
Airlines and helicopter operators
Hotels, teahouses, lodges, and accommodation providers
Transportation companies
Guides and trekking staff
Insurance or emergency assistance providers
Payment gateways and financial institutions
Website hosting and technology providers
Email, communication, and customer-support providers
Professional advisers where reasonably necessary
Law enforcement or government authorities where legally required

We only intend to provide third parties with information reasonably necessary for the relevant service or purpose.

Yeti Hikes does not sell your personal information to third parties.

4. Passport and Identification Documents

Certain trekking and travel services in Nepal require passport and identification information.

Where necessary, Yeti Hikes may collect passport copies, passport numbers, nationality, date of birth, and other identification information to:

Process trekking permits
Process national park or conservation permits
Arrange flights
Complete hotel or transportation requirements
Meet government or regulatory requirements
Facilitate other travel services

Such information should only be provided through appropriate communication or booking channels.

Clients should avoid sending sensitive identification documents through publicly accessible channels.

5. Payment Security

Yeti Hikes takes reasonable measures to protect payment-related information.

Payments may be processed through third-party payment gateways, banks, card processors, or other financial institutions. These providers may have their own security and privacy policies governing the processing of payment information.

Yeti Hikes does not request your password, card PIN, online banking password, or other confidential banking credentials through ordinary email or social media communication.

You should never provide such credentials to anyone claiming to represent Yeti Hikes.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against:

Unauthorized access
Unauthorized disclosure
Loss
Misuse
Alteration
Destruction

However, no website, database, online communication system, or electronic transmission can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted over the internet.

7. Data Retention

Yeti Hikes may retain personal information for as long as reasonably necessary to:

Provide and administer your requested services
Maintain booking and transaction records
Meet accounting and legal obligations
Resolve disputes
Prevent fraud
Maintain business records
Comply with applicable government requirements

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

8. International Data Transfers

Because trekking and travel services may involve international customers and international service providers, your personal information may be transferred to or accessed by service providers located outside Nepal.

For example, information may be shared with international payment processors, technology providers, airlines, accommodation providers, or communication platforms where necessary to provide your requested services.

Where such transfers occur, Yeti Hikes will take reasonable steps to ensure that information is handled for legitimate purposes and with appropriate safeguards.

9. Marketing Communications

Where permitted by applicable law, Yeti Hikes may use your contact information to send information about:

New trekking packages
Tours and travel services
Special offers
Seasonal promotions
Company news
Travel information

You may request to stop receiving marketing communications at any time.

You can contact us or use an available unsubscribe option in a marketing email to opt out.

Please note that opting out of marketing communications does not prevent us from sending important service-related communications concerning an existing booking or transaction.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment services, booking platforms, maps, or other external services.

Yeti Hikes is not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website or service before providing personal information to it.

11. Analytics and Advertising

Yeti Hikes may use third-party analytics or advertising technologies to understand website traffic, measure marketing performance, and improve our online presence.

These services may collect information about website visits, device characteristics, pages viewed, and interactions with advertisements or website content.

Where such technologies are used, their processing of information may also be governed by the respective third party’s privacy policy.

12. Children’s Privacy

Our services are primarily intended for adults and travelers capable of entering into a legally binding agreement.

We do not knowingly collect personal information from children for independent use of our services without appropriate authorization.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

13. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

Request information about personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of information where legally permitted
Withdraw consent where processing is based on consent
Object to certain forms of processing
Opt out of marketing communications
Request clarification about how your information is used

Some requests may be subject to legal, contractual, accounting, security, or operational limitations.

To exercise a privacy-related right, please contact us using the contact information provided below.

14. Accuracy of Information

You are responsible for providing accurate, complete, and up-to-date information when making a booking or requesting our services.

Incorrect information, particularly passport, nationality, date-of-birth, or travel information, may result in problems with permits, flights, accommodation, immigration, or other travel arrangements.

Yeti Hikes shall not be responsible for consequences arising from inaccurate or incomplete information provided by the Client.

15. Data Breach and Security Incidents

If Yeti Hikes becomes aware of a security incident involving personal information, we will take reasonable steps to investigate, contain, and address the incident.

Where notification is required by applicable law or where reasonably appropriate, we may notify affected individuals or relevant authorities.

16. Changes to This Privacy Policy

Yeti Hikes may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

The updated Privacy Policy will be published on our website with a revised “Last Updated” date.

We encourage visitors and clients to review this Privacy Policy periodically.

17. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of Nepal.

Any dispute relating to this Privacy Policy that cannot be resolved through mutual discussion shall be subject to the jurisdiction of the competent courts and authorities of Nepal.

18. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact Yeti Hikes Pvt. Ltd.

Yeti Hikes Pvt. Ltd.
Company Registration No.: 341607/081/082
Kathmandu, Nepal

Email: info@yetihikes.com
Phone/WhatsApp: +977-9851316676
Website: https://yetihikes.com/

When contacting us regarding personal information, please provide sufficient information for us to identify your request and, where necessary, verify your identity.

19. Acceptance

By using the Yeti Hikes website, submitting an enquiry, making a booking, or providing personal information to Yeti Hikes Pvt. Ltd., you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your information as described herein, subject to applicable law.

Yeti Hikes Pvt. Ltd. (“Yeti Hikes,” “the Company,” “we,” “us,” or “our”) uses cookies and similar technologies on its website to provide a functional, secure, and user-friendly experience.

Yeti Hikes Pvt. Ltd. is registered under the prevailing laws of Nepal with Company Registration Number 341607/081/082 and operates from Kathmandu, Nepal.

This Cookie Policy explains what cookies are, how Yeti Hikes uses them, what types of cookies may be placed on your device, and how you can manage your cookie preferences.

By continuing to use our website, you acknowledge the use of cookies as described in this policy, subject to any cookie preferences or consent mechanisms presented on the website.

1. What Are Cookies?

Cookies are small text files that websites may store on your computer, mobile phone, tablet, or other device when you visit a website.

Cookies allow a website to recognize your device and remember certain information about your visit.

Cookies can help websites:

Function properly
Remember user preferences
Maintain sessions and bookings
Improve website performance
Understand how visitors use the website
Provide relevant marketing and advertising
Detect and prevent suspicious or fraudulent activity

Cookies generally do not directly identify you by name. However, certain cookies may be associated with information that can identify you when combined with other information.

2. How Yeti Hikes Uses Cookies

Yeti Hikes may use cookies and similar technologies for several purposes, including:

Operating essential website functions
Maintaining website security
Remembering preferences
Improving website navigation
Supporting enquiry and booking functionality
Measuring website traffic and performance
Understanding visitor behavior
Improving our trekking and tour services
Measuring marketing campaigns
Providing relevant advertisements, where applicable

3. Types of Cookies We May Use

3.1 Strictly Necessary Cookies

These cookies are required for the website to function properly.

They may be used for:

Website security
Session management
Booking functionality
Form submission
Authentication
Load balancing
Fraud prevention
Remembering essential system settings

Because these cookies are necessary for core website functionality, disabling them may cause some parts of the website to stop working correctly.

3.2 Functional Cookies

Functional cookies allow the website to remember choices and preferences you make.

For example, they may remember:

Language preferences
Region or location preferences
Previously selected options
User interface preferences
Other website settings

These cookies help provide a more personalized browsing experience.

3.3 Analytics and Performance Cookies

Yeti Hikes may use analytics cookies to understand how visitors interact with our website.

These cookies may help us understand:

Number of visitors
Most visited pages
Time spent on pages
Traffic sources
Navigation patterns
Website performance
Errors or technical problems

Analytics information helps us improve the website and identify areas that require improvement.

3.4 Marketing and Advertising Cookies

Where applicable, Yeti Hikes may use marketing or advertising cookies provided by third-party services.

These cookies may be used to:

Measure advertising campaigns
Understand interactions with advertisements
Show relevant advertisements
Limit repetitive advertisements
Measure conversions
Build general audience insights

Marketing cookies may be provided by advertising or social media platforms used by Yeti Hikes.

These third-party services may process information according to their own privacy policies.

3.5 Social Media Cookies

Our website may include features from social media platforms, such as social sharing buttons, embedded content, or links to our social media profiles.

When these features are loaded or used, the relevant third party may place cookies or collect information according to its own policies.

4. Third-Party Cookies

Some cookies on our website may be placed by third-party service providers.

These providers may include, depending on the services currently integrated with our website:

Analytics providers
Payment providers
Advertising platforms
Social media platforms
Map and location services
Security services
Website performance services
Embedded content providers

Third-party cookies are controlled by the respective third-party provider and may be subject to that provider’s privacy policy and cookie policy.

Yeti Hikes does not control how independent third parties process information collected through their own technologies.

5. Cookies Used for Booking and Payments

Certain cookies or similar technologies may be necessary to support booking and payment functionality.

These technologies may help maintain:

Booking sessions
Selected travel packages
Form information
Checkout processes
Payment sessions
Security tokens
Fraud-prevention mechanisms

Payment information itself may be processed by third-party payment providers and is subject to their respective security and privacy practices.

6. Cookie Duration

Cookies may remain on your device for different periods.

Session Cookies

Session cookies are temporary and are normally deleted when you close your browser.

Persistent Cookies

Persistent cookies remain on your device for a specified period or until you manually delete them.

The duration of a cookie depends on its purpose and the service that places it.

7. Managing Cookie Preferences

You may manage or control cookies through your web browser.

Most modern browsers allow you to:

View stored cookies
Delete cookies
Block cookies
Allow cookies from selected websites
Block third-party cookies
Receive notifications before cookies are stored

However, blocking or deleting certain cookies may affect website functionality.

For example, disabling essential cookies may prevent certain booking forms, account functions, or other website features from working correctly.

Where our website provides a cookie preference or consent tool, you may also use that tool to manage applicable cookie categories.

8. Browser Cookie Controls

You can generally manage cookies through the settings of browsers such as:

Google Chrome
Mozilla Firefox
Microsoft Edge
Apple Safari
Opera

The exact procedure may vary depending on your browser and device.

Changing your browser’s cookie settings will generally affect other websites you visit as well.

9. Do Cookies Collect Personal Information?

Some cookies may collect information that can be associated with an individual or device, such as an IP address, device identifier, or online activity.

Yeti Hikes will handle personal information collected through cookies in accordance with our Privacy Policy and applicable laws.

Cookies themselves generally do not contain information such as your passport number, payment card number, or password.

10. Cookies and Your Privacy

Cookies are only one part of the information technologies that may be used on our website.

For more information about how Yeti Hikes collects, uses, stores, and protects personal information, please refer to our Privacy Policy.

11. Updates to This Cookie Policy

Yeti Hikes may update this Cookie Policy from time to time to reflect:

Changes to our website
Changes to the cookies or technologies we use
Changes in third-party services
Changes in applicable legal or regulatory requirements
Changes in our business practices

Any updated version will be published on our website with a revised “Last Updated” date.

12. Contact Us

If you have any questions regarding this Cookie Policy or how cookies are used on our website, please contact us.

Yeti Hikes Pvt. Ltd.
Company Registration No.: 341607/081/082
Kathmandu, Nepal

Email: info@yetihikes.com
Phone/WhatsApp: +977-9851316676
Website: https://yetihikes.com/

13. Acceptance

By using the Yeti Hikes website, you acknowledge that cookies and similar technologies may be used as described in this Cookie Policy, subject to the cookie controls and consent options available on the website.

This Booking, Payment, Cancellation & Refund Policy (“Policy”) governs all bookings, reservations, payments, cancellations, refunds, rescheduling, and related transactions for services provided by Yeti Hikes Pvt. Ltd.

Yeti Hikes Pvt. Ltd. (“Yeti Hikes,” “the Company,” “we,” “us,” or “our”) is incorporated and registered under the prevailing laws of Nepal under Company Registration Number 341607/081/082 and provides trekking, tours, expeditions, adventure travel, transportation, accommodation, permits, domestic flights, helicopter services, and other travel-related services in Nepal.

This Policy forms part of the Yeti Hikes Terms and Conditions and should be read together with our Privacy Policy and Cookie Policy.

By submitting a booking request, making a payment, confirming a reservation, or participating in a trip arranged by Yeti Hikes, you (“Client,” “you,” or “your”) acknowledge that you have read, understood, and agreed to this Policy.

1. Booking and Reservation

Clients may make enquiries and bookings through the Yeti Hikes website, email, WhatsApp, telephone, social media, or other authorized communication channels.

A booking generally involves the following process:

The Client selects a trekking, tour, expedition, or travel service.
The Client provides the information required to arrange the service.
Yeti Hikes provides the applicable itinerary, price, inclusions, exclusions, and payment requirements.
The Client confirms the booking.
The Client pays the required advance or deposit.
Yeti Hikes verifies the payment.
The Company confirms the booking and begins arranging the applicable services.

A booking is considered confirmed only after the required payment has been successfully received and acknowledged or confirmed by Yeti Hikes.

Submitting an enquiry or booking form does not guarantee availability until the Company confirms the reservation.

2. Information Required for Booking

Depending on the trip and services requested, Yeti Hikes may require:

Full name
Nationality
Passport details
Passport copy
Date of birth
Contact information
Emergency contact details
Travel dates
Accommodation preferences
Dietary requirements
Flight information
Travel insurance information, where applicable
Other information required for permits or travel arrangements

The Client is responsible for ensuring that all information supplied to Yeti Hikes is accurate and complete.

Yeti Hikes is not responsible for problems caused by incorrect or incomplete information provided by the Client.

3. Advance Payment and Deposit

The required advance payment depends on the selected trip and will be communicated to the Client before payment.

The advance payment may be used to secure:

Trekking permits
TIMS and other applicable permits
National park and conservation permits
Domestic flights
Hotels
Teahouses and lodges
Transportation
Guides and porters
Helicopter services
Other third-party services

Once these services have been booked or paid for, some costs may become non-refundable.

4. Payment Methods

Yeti Hikes may accept payments through the payment methods displayed on its website or communicated by the Company.

These may include:

Credit cards
Debit cards
International cards where supported
Online payment gateway
Bank transfer
Other payment methods specifically approved by Yeti Hikes

Online payments may be processed through GETPAY using Yeti Hikes’ merchant/payment facility associated with NMB Bank.

The availability of payment methods may depend on the Client’s country, card issuer, payment gateway, currency, transaction limits, and applicable financial regulations.

5. GETPAY / NMB Bank Online Payment

Yeti Hikes uses an online payment gateway/merchant facility associated with NMB Bank to facilitate eligible online payments.

Depending on the payment method available at the time of transaction, customers may be able to use supported debit cards, credit cards, international cards, or other payment instruments.

The payment gateway and relevant financial institutions may use additional authentication and security procedures, including OTP or 3-D Secure authentication.

Yeti Hikes does not control the authorization or settlement process performed by the Client’s bank, card issuer, payment network, or payment gateway.

6. 4% Online Payment / Service Charge

A 4% online payment/service charge applies to eligible payments made through the Yeti Hikes online payment gateway unless otherwise stated in writing.

This charge covers the payment processing and related merchant service costs associated with the online payment method.

Example

If the trip price is:

USD 1,000

The 4% online payment/service charge is:

USD 40

The total payable through the applicable online payment method is:

USD 1,040

The applicable charge will be displayed or communicated to the Client before completion of the payment where technically possible.

The 4% charge is separate from the actual cost of the trekking, tour, permits, accommodation, transportation, flights, meals, or other travel services.

The 4% charge does not necessarily apply to other payment methods, such as direct bank transfers, unless otherwise communicated by Yeti Hikes.

7. Currency and Bank Charges

Trip prices may be quoted in USD, NPR, EUR, GBP, or another currency.

If the Client’s bank or card issuer converts the transaction into another currency, the bank may apply:

Foreign transaction fees
Currency conversion fees
Exchange-rate differences
Cross-border charges
Other banking charges

These charges are imposed by the Client’s bank or financial institution and are outside the control of Yeti Hikes.

8. Payment Confirmation

A payment is considered successfully completed only when the payment gateway or financial institution confirms the transaction and Yeti Hikes is able to verify the payment.

A transaction showing as:

Pending
Processing
Failed
Cancelled
Declined

is not considered a completed payment until successfully confirmed.

After successful payment, Yeti Hikes may provide the Client with a payment receipt, invoice, transaction confirmation, or booking confirmation.

Clients should retain their booking reference and payment transaction ID.

9. Failed or Declined Payments

Online payments may fail due to:

Insufficient funds
Incorrect card details
Expired card
Bank restrictions
International transaction restrictions
Fraud-prevention controls
Payment gateway errors
Internet connection problems
Bank authorization failure
Transaction limits
Incorrect authentication or OTP
Other technical or financial reasons

Yeti Hikes is not responsible for payment failures caused by the Client’s bank, card issuer, payment provider, or telecommunications/internet service.

10. Balance Payment

Where only an advance payment is required, the remaining balance must be paid according to the payment schedule communicated by Yeti Hikes.

Failure to pay the remaining balance within the required period may result in:

Cancellation of the booking;
Loss of reserved services;
Additional charges;
Supplier cancellation charges; or
Other consequences specified in the booking confirmation.

Additional services requested during the trip may be charged separately.

11. Trip Price and Inclusions

The confirmed trip price is based on the services specified in the Client’s quotation or booking confirmation.

Depending on the package, the price may include:

Accommodation
Meals
Guide
Porter
Trekking permits
Conservation or national park fees
TIMS or applicable permits
Transportation
Domestic flights
Airport transfers
Hotel accommodation
Equipment
Other services expressly stated as included

Any service not specifically listed as included is the Client’s responsibility.

12. Changes to Government or Supplier Charges

Government fees, permits, taxes, airline charges, transportation costs, accommodation rates, fuel costs, and other supplier charges may change.

If mandatory costs increase after a booking has been confirmed and the increase cannot reasonably be absorbed within the original price, Yeti Hikes may request payment of the applicable additional amount.

The Client will be informed of significant additional costs where reasonably possible.

13. Cancellation by Yeti Hikes

In rare circumstances, trips may need to be delayed, rescheduled, modified, or cancelled because of unexpected events or circumstances beyond the reasonable control of Yeti Hikes and the Client.

Such circumstances may include:

Severe weather
Natural disasters
Earthquakes
Landslides
Avalanches
Road or trail closures
Flight cancellations
Transportation disruptions
Government restrictions
Political instability
Civil unrest
Strikes
Public health emergencies
Religious or cultural restrictions
Economic or social circumstances
Security concerns
Changes in local administrative requirements
Other force majeure circumstances

Where reasonably possible, Yeti Hikes will attempt to:

Reschedule the trip according to the Client’s availability;
Provide an alternative itinerary;
Offer another trip of similar value; or
Arrange an appropriate refund based on recoverable amounts.

Where cancellation is caused by government authorities, local administration, regulatory restrictions, natural events, or other circumstances beyond the Company’s reasonable control, Yeti Hikes will not be responsible for consequential losses, indirect expenses, or costs outside the Company’s control.

14. Government, Religious, Cultural, Political and Social Restrictions

Certain religious, cultural, economic, political, social, administrative, environmental, or security circumstances may cause local authorities or government agencies to restrict or prohibit participation in specific trips.

In such circumstances, Yeti Hikes may, where reasonably possible, offer the Client:

An alternative trip of similar value;
A change of travel dates;
An alternative itinerary; or
A refund of eligible amounts after applicable non-refundable costs have been deducted.

Yeti Hikes shall not be responsible for losses or additional expenses arising directly from decisions or restrictions imposed by government authorities or other competent third parties.

15. Weather and Safety Decisions

Trekking and adventure travel in the Himalayas involve unpredictable weather, changing trail conditions, altitude, and other inherent risks.

Clients must take seriously and follow reasonable safety instructions provided by:

Trek leaders;
Guides;
Sherpas;
Local authorities;
Medical professionals; or
Other authorized personnel.

Advice concerning weather, trail conditions, altitude, health, transportation, or other safety matters must not be deliberately ignored.

Where a guide or trek leader determines that continuing a route or activity presents an unreasonable safety risk, Yeti Hikes may modify, delay, reroute, or terminate the relevant part of the itinerary.

Safety-related decisions made by the trek leader or authorized Yeti Hikes representative shall be final where necessary to protect the health and safety of the Client, staff, or other participants.

The Company shall not be responsible for consequences resulting from a Client’s deliberate refusal to follow reasonable safety instructions.

16. Cancellation by the Client

A Client wishing to cancel a confirmed booking must notify Yeti Hikes in writing.

The cancellation request must include, where applicable:

Full name;
Booking reference;
Trip name;
Scheduled trip date;
Date of cancellation request; and
Reason for cancellation, where relevant.

The cancellation will be considered effective from the date on which Yeti Hikes receives the written cancellation request.

Yeti Hikes reserves the right to apply the applicable cancellation charges.

17. Cancellation and Refund Schedule

Where a Client has paid the full trip cost and cancels before the trip begins, the following general refund schedule applies:

Cancellation Period Before Trip Start	Refund
45 days or more	85%
44–30 days	70%
29–15 days	50%
14–7 days	30%
Less than 7 days	0%

The percentages are calculated against the confirmed total trip cost, subject to the non-refundable costs and conditions stated in this Policy.

Example

For a confirmed trip costing USD 2,000:

Cancellation Time	General Refund
60 days before departure	USD 1,700
35 days before departure	USD 1,400
20 days before departure	USD 1,000
10 days before departure	USD 600
5 days before departure	USD 0

These examples are illustrative. The actual refund will be calculated according to the Client’s specific booking and applicable non-refundable costs.

18. Non-Refundable Costs

Certain costs may already have been paid to or committed with third-party suppliers and may therefore be non-refundable.

These may include:

Trekking permits;
TIMS fees;
National park fees;
Conservation area fees;
Domestic flight tickets;
Hotel reservations;
Teahouse and lodge reservations;
Transportation;
Helicopter reservations;
Guide and porter arrangements;
Equipment rental;
Supplier cancellation charges;
Government fees;
Administrative charges;
Payment processing charges; and
Other costs already incurred by Yeti Hikes.

Where applicable, such costs may be deducted from the refundable amount.

19. Refund of Online Payment Charge

The 4% online payment/service charge may be non-refundable when a refund is processed because it represents a payment processing cost associated with the original transaction.

Where the payment provider allows the Company to recover the processing cost, Yeti Hikes may consider including the recoverable amount in the refund.

20. Cancellation After the Trip Has Started

No refund will generally be provided to Clients who voluntarily withdraw, abandon, or drop out of a trip after the trip has started, regardless of the reason, unless Yeti Hikes expressly agrees otherwise in writing or a refund is legally required.

This includes situations where a Client:

Decides not to continue the trek;
Leaves the trekking group;
Returns early;
Changes personal travel plans;
Chooses an alternative route;
Is unwilling to continue;
Misses scheduled transportation; or
Chooses not to use included services.

There will be no refund for the unused portion of the itinerary.

21. Unused Services

No refund will generally be provided for services that have been arranged but remain unused after the trip has commenced.

This includes, but is not limited to:

Accommodation;
Transportation;
Meals;
Sightseeing;
Trekking days;
Guide services;
Porter services;
Flights;
Permits;
Equipment;
Activities; and
Other services included in the original itinerary.

This applies regardless of whether the Client chooses not to use the service or is unable to use it for personal reasons, except where a refund is expressly approved by Yeti Hikes or required by law.

22. Illness, Injury and Personal Circumstances

Illness, injury, personal emergencies, changes in travel plans, visa problems, missed flights, family emergencies, or other personal circumstances do not automatically exempt the Client from the cancellation policy.

Clients are strongly advised to obtain comprehensive travel insurance covering:

Trip cancellation;
Trip interruption;
Medical expenses;
Emergency evacuation;
Helicopter rescue;
High-altitude trekking;
Flight delays;
Lost baggage; and
Other relevant travel risks.

Yeti Hikes may assist the Client in determining whether any costs are recoverable from airlines, hotels, insurers, or other suppliers.

23. Altitude Sickness and Early Descent

If a Client develops altitude sickness, injury, exhaustion, or another health condition and is advised to descend or discontinue the trek, Yeti Hikes will make reasonable efforts to assist with appropriate arrangements.

However, unused portions of the original itinerary are generally non-refundable.

The Client may also be responsible for additional costs relating to:

Emergency transportation;
Helicopter evacuation;
Additional accommodation;
Meals;
Additional guide or porter services;
Medical treatment;
Alternative transportation; or
Other emergency arrangements.

These costs may be recoverable through appropriate travel insurance.

24. Flight Delays and Cancellations

Domestic flights and helicopter services in Nepal may be affected by weather, visibility, aircraft availability, technical issues, aviation regulations, and other operational factors.

Where a flight is delayed or cancelled, Yeti Hikes may assist in arranging alternative transportation or accommodation where reasonably possible.

Additional costs arising from flight delays or cancellations may be payable by the Client unless covered by the airline, insurance provider, or another responsible party.

A flight delay or cancellation does not automatically entitle the Client to a full refund of the trekking or tour package.

25. Rescheduling

Instead of cancelling a booking, the Client may request to reschedule the trip.

Rescheduling is subject to:

Availability;
Permit validity;
Flight availability;
Accommodation availability;
Guide and porter availability;
Supplier policies;
Seasonal restrictions; and
Applicable amendment or additional charges.

Yeti Hikes will make reasonable efforts to accommodate a rescheduling request but cannot guarantee availability for the requested date.

26. Additional Days

If a Client requires additional trekking or travel days, additional charges may apply.

Additional costs may include:

Accommodation;
Meals;
Guide;
Porter;
Transportation;
Permit extensions or additional permits;
Flight changes;
Other necessary services.

The applicable additional-day cost will be communicated to the Client before the additional service is confirmed where reasonably possible.

27. Duplicate Payments

If a Client believes they have accidentally made multiple payments for the same booking, they should contact Yeti Hikes immediately.

The Client should provide:

Booking reference;
Name;
Transaction ID;
Payment date;
Payment amount; and
Payment confirmation.

If a duplicate payment is verified, Yeti Hikes will process the appropriate refund subject to payment-provider procedures and applicable charges.

28. Chargebacks and Payment Disputes

Clients should contact Yeti Hikes before initiating a chargeback if they have concerns regarding a payment, booking, or refund.

If a chargeback is initiated, Yeti Hikes may provide the relevant bank, card network, or payment provider with documentation including:

Booking confirmation;
Invoice;
Payment confirmation;
Terms and Conditions;
Cancellation policy;
Communication records;
Service records; and
Refund records.

Fraudulent or unauthorized chargebacks may be contested through the applicable payment-provider dispute process.

29. Travel Insurance

Travel insurance is strongly recommended for all Yeti Hikes trips and may be mandatory for certain activities or destinations.

Clients should ensure that their insurance provides appropriate coverage for the nature and altitude of their trip.

Yeti Hikes is not responsible for expenses that should reasonably be covered by the Client’s travel insurance.

30. Booking Changes

Clients may request changes to:

Travel dates;
Number of participants;
Trekking itinerary;
Accommodation;
Transportation;
Flights;
Additional days; or
Other travel services.

Changes are subject to availability and may result in additional costs or supplier amendment/cancellation charges.

A change becomes effective only after confirmation by Yeti Hikes.

31. Personal Responsibility

The Client is responsible for:

Providing accurate booking information;
Ensuring valid passport and travel documentation;
Obtaining appropriate visas;
Obtaining suitable travel insurance;
Paying applicable charges on time;
Following safety instructions;
Following local laws and regulations;
Respecting local culture and communities; and
Informing Yeti Hikes of relevant requirements before the trip.

32. Refund Processing

Where a refund is approved, Yeti Hikes will normally process the refund using the original payment method where reasonably possible.

The time required for the refund to appear in the Client’s account depends on the payment gateway, bank, card issuer, card network, and other financial institutions.

Yeti Hikes cannot guarantee the exact date on which a third-party financial institution will credit the refunded amount.

33. Privacy and Payment Information

Yeti Hikes may collect and process information necessary to arrange bookings, payments, permits, accommodation, transportation, flights, and other services.

Payment information may be processed by third-party payment providers and financial institutions.

Clients should never provide their:

Card PIN;
Online banking password;
OTP;
Full banking credentials; or
Other confidential security credentials

to Yeti Hikes through ordinary email, WhatsApp, telephone, or social media communication.

For more information, please refer to the Yeti Hikes Privacy Policy.

34. Force Majeure

Yeti Hikes shall not be liable for failure, delay, cancellation, or modification of services caused by circumstances beyond the Company’s reasonable control.

Such circumstances may include:

Earthquakes;
Landslides;
Avalanches;
Floods;
Extreme weather;
Pandemics or epidemics;
War;
Terrorism;
Civil unrest;
Strikes;
Government restrictions;
Road closures;
Flight disruptions;
Political events;
Natural disasters; or
Other force majeure events.

The Company will make reasonable efforts to assist Clients and provide alternative arrangements where practical.

Additional costs arising from such circumstances may be payable by the Client where not covered by the original booking, supplier, or insurance.

35. Acceptance of This Policy

By submitting a booking request, making a payment, confirming a reservation, or participating in a trip arranged by Yeti Hikes Pvt. Ltd., the Client confirms that they:

Have read and understood this Policy;
Accept the booking and payment conditions;
Understand that a 4% online payment/service charge may apply;
Accept the cancellation and refund schedule;
Understand that certain costs may be non-refundable;
Understand that unused services after commencement of a trip are generally non-refundable;
Accept the applicable rescheduling conditions; and
Agree to comply with the Yeti Hikes Terms and Conditions.

36. Amendments to This Policy

Yeti Hikes Pvt. Ltd. reserves the right to update or amend this Policy where necessary to reflect changes in:

Payment providers;
Banking arrangements;
Government regulations;
Supplier policies;
Travel services;
Legal requirements; or
Company procedures.

The Policy applicable to a confirmed booking will generally be the version accepted by the Client at the time of booking, subject to changes required by law or government regulation.

37. Governing Law

This Policy shall be governed by and interpreted in accordance with the applicable laws of Nepal.

Any dispute that cannot be resolved through mutual discussion shall be subject to the jurisdiction of the competent courts and authorities of Nepal.

38. Contact Us

For questions regarding bookings, payments, cancellations, refunds, or rescheduling, please contact:

Yeti Hikes Pvt. Ltd.
Company Registration No.: 341607/081/082
Kathmandu, Nepal

Email: info@yetihikes.com
Phone/WhatsApp: +977-9851316676
Website: https://yetihikes.com/

When contacting us regarding an existing booking or payment, please provide your booking reference or transaction ID where available.

Cancellation & Payment Summary

Item	Policy
Company	Yeti Hikes Pvt. Ltd.
Company Registration No.	341607/081/082
Online Payment Gateway	GETPAY / NMB Bank merchant facility
Online Payment Service Charge	4%
45+ days before trip	85% refund
44–30 days	70% refund
29–15 days	50% refund
14–7 days	30% refund
Less than 7 days	0% refund
Cancellation after trip starts	Generally no refund
Unused accommodation/services	Generally no refund
Permit/government/supplier costs	May be non-refundable
Online payment charge on refund	May be non-refundable
Rescheduling	Subject to availability and applicable charges
Governing Law	Laws of Nepal

Legal Information

Documents

1. Booking and Acceptance

2. Accuracy of Client Informatio

3. Trip Prices and Services

4. Payments

5. Government Fees and Price Change

6. Itinerary and Trip Changes

7. Weather and Mountain Conditions

8. Safety Instructions

9. Health and Fitness

10. Altitude Sickness and Medical Emergencies

11. Travel Insurance

12. Permits and Government Regulations

13. Guides, Porters and Staff

14. Accommodation

15. Transportation, Flights and Helicopters

16. Personal Belongings

17. Client Responsibilities

18. Environmental and Cultural Responsibility

19. Cancellation and Refunds

20. Force Majeure

21. Third-Party Service Providers

22. Limitation of Liability

23. Privacy and Personal Information

24. Cookies

25. Photography and Media

26. Intellectual Property

27. Website Use

28. Complaints

29. Dispute Resolution

30. Governing Law

31. Amendments to Terms and Conditions

32. Severability

33. Entire Agreement

34. Acceptance of Terms

Contact Information

1. Information We Collect

1.1 Personal Information

1.2 Payment Information

1.3 Information Automatically Collected

1.4 Cookies and Similar Technologies

2. How We Use Your Information

3. Sharing Your Information

4. Passport and Identification Documents

5. Payment Security

6. Data Security

7. Data Retention

8. International Data Transfers

9. Marketing Communications

10. Third-Party Websites and Services

11. Analytics and Advertising

12. Children’s Privacy

13. Your Privacy Rights

14. Accuracy of Information

15. Data Breach and Security Incidents

16. Changes to This Privacy Policy

17. Governing Law

18. Contact Us

19. Acceptance

1. What Are Cookies?

2. How Yeti Hikes Uses Cookies

3. Types of Cookies We May Use

3.1 Strictly Necessary Cookies

3.2 Functional Cookies

3.3 Analytics and Performance Cookies

3.4 Marketing and Advertising Cookies

3.5 Social Media Cookies

4. Third-Party Cookies

5. Cookies Used for Booking and Payments

6. Cookie Duration

Session Cookies

Persistent Cookies

7. Managing Cookie Preferences

8. Browser Cookie Controls

9. Do Cookies Collect Personal Information?

10. Cookies and Your Privacy

11. Updates to This Cookie Policy

12. Contact Us

13. Acceptance