Privacy Policy

Yeti Hikes ("Company," "we," or "us") provides an online platform that allows users to plan and book travel-related services. By accessing or using the website located at https://www.yetihikes.com (the "Site"), or by booking any product or service offered through the Site, you agree to be bound by these terms and conditions (the "Terms").

At Yeti Hikes Pvt. Ltd., we value your privacy and are committed to protecting your personal information. We encourage you to take the time to read through this privacy policy before using our website or services. By using our website or services, you agree to our terms and conditions and privacy policy. If you have any questions or concerns about our privacy policy, please contact us at [email protected].

Understanding Personal Information and Its Importance

Personal information refers to any information that can be used to identify you as an individual, such as your name, address, phone number, email address, passport information, travel insurance information, nationality, dietary preferences, comments, advice, queries, and search preferences. We collect this information to provide you with our services and improve your experience with our website. Some information is required to identify you as a valid service user and comply with our "know your customer" policy, while other information is collected to help us personalize our services to your needs and preferences.

In what ways do we gather your information?

We receive and collect your personal information through a range of channels, both online and offline.

(A) Personally Identifiable Information, we gather this when you book a trip with us, subscribe to our newsletters, or make general inquiries. It is important to note that we do not collect any personally identifiable information unless it is voluntarily provided by you.

(B) Non-Personally Identifiable Information, we gather this using cookies on our websites or other social networking sites.
For further details, please refer to our Cookie Policy.

Comments:

When visitors leave comments on our site, we collect the information provided in the comments form, along with the visitor's IP address and browser user agent string, to help detect spam.

Media:

If you upload images to our website, please avoid uploading images with embedded location data (EXIF GPS) as visitors can download and extract any location data from images on the website.

Embedded content from other websites:

Our site's articles may include embedded content (such as videos, images, articles, etc.) that behaves similarly to if the visitor had visited the external website. These external websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged in to that website. This communication will be in English.

How Yeti Hikes Pvt. Ltd. Uses and Discloses Your Personal Information

We use your personal information to provide you with our services and keep you updated on our products and services through newsletters and correspondence. We may use your information to:

1. Determine whether we have products and services that you need as a customer
2. Personalize our services to your needs and preferences.
3. Respond to your queries and inquiries
4. Adhere to rules and regulations set by the government.
5. Use it for internal accounting and administration purposes.

We may also share your information with third-party partners and suppliers, such as airlines, hotels, and trekking permit authorities, in order to provide you with our services. We assume that you consent to this when you use our services.

The Consequences of Not Providing Personal Information

If you do not provide us with your personal information, we may not be able to provide you with certain services, such as booking air tickets, accommodations, or permits. If you have already made a payment for a service that we are unable to provide due to a lack of information, you will not be entitled to a refund.

Sharing Your Personal Information with Third Parties and Affiliates

We may share your information with:

1. Third-party partners and suppliers that are necessary to deliver our services
2. Affiliated companies to ensure a better travel experience for you
3. Change in the information provided to us

If you need to change or update any of the information that you have provided to us, please send us a written request and we will update it in our database.

Photographs, Videos, and testimonials

Your reviews, testimonials, photographs, and videos that are submitted to us, as well as any photographs or videos that may contain your image taken by you or someone else during your holiday with us, may be used for our marketing and promotional activities without any payment or fees required. This policy is applicable to English language communication.

Access to information and its protection

Only authorized personnel have access to our database server, and they are only permitted to access it for the purpose of updating your information or delivering our services. We take all necessary measures to protect your personal information from unauthorized access and intrusion.

Cookies Usage

We use cookies to track your website activities and improve your experience with our website. Cookies do not contain any personal information.

External Links

If you are redirected to a third-party website while using our website, please read the privacy policy of that website as it is not governed by our policy.

Changes to the Privacy Policy

We reserve the right to revise or amend this privacy policy from time to time. Please review this policy before using our services.

Legal Disclaimer

We reserve the right to disclose your personal information to any legal, regulatory, governmental, tax, law enforcement, and other relevant authorities to comply with the requirement under the Privacy Act 2018.